Technopatra’s Mostly Rational 2010 Voter Guide

Hi folks, it’s that time again. The short voter guide is just below, the long version’s at the bottom Feel free to skip down, but for those with the time and patience, I ask your indulgence in the editorial following the short guide.

As usual, I read the voter pamphlet, rifled through various voter guides and endorsements, both progressive and conservative, checked out what I could from the CA Attorney’s site, and completely missed/ignored all TV commercials and junk mail flyers. I have no government experience personally, am just an amateur democracy enthusiast. This guide is, as always, an SF-centric amalgam of armchair policy analysis and my own bleeding heart and sense of justice. My endorsements are mostly limited to my districts, with the odd standout in someone else’s.

As usual, please feel free to distribute to your friends, enemies, coworkers and family as you please. Read, grok, comment, thumb wrestle, correct me, and discuss with your peep over the next 8 days, but please go vote!!

SHORT GUIDE

Federal

Senate: Barbara Boxer

Congress, 8th district: Nancy Pelosi

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State Offices

Governor: Edmund “Jerry” Brown

Lt. Governor: Gavin Newsom

Secretary of State: Debra Bowen

Controller: John Chiang

Treasurer: Bill Lockyer

Attorney General: Kamala Harris

Insurance Commissioner: Dave Jones

State Board of Equalization: Betty Yee

Superintendent of Education: Tom Torlakson

State Assembly, District 13: Tom Ammiano

State Assembly, District 14: Nancy Skinner

State Measures

Prop 19, Legalize Marijuana YES, but don’t expect miracles overnight

Prop 20, Congressional Redistricting Appt NO

Prop 21, License Vehicle Fee YES

Prop 22, Local Redevelopment Funds NO

Prop 23, Suspending Air Pollution Control NO FREAKIN’ WAY

Prop 24, Business Taxes YES

Prop 25, Simple Majority Passage YES, with serious reservations

Prop 26, 2/3 Vote for Fees NO FREAKIN’ WAY

Prop 27, Eliminate Redistricting Commission NO

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SF Offices

SF School Board: Kim-Shree Maufas, Margaret Brodkin, Emily Murase

Community College Board: John Rizzo

Assessor-Recorder: Phil Ting

Public Defender: Jeff Adachi

Sf Superior Court: No endorsement

SF Measures

Prop AA Yes

Prop A Yes

Prop B No

Prop C No

Prop D Yes

Prop E Yes

Prop F Yes

Prop G No

Prop H No

Prop I Yes

Prop J Yes

Prop K No

Prop L NO NO NO

Prop M Yes

Prop N Yes

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Apoplexy used to be a funny way to communicate during an election cycle, and everyone who knows me knows how much I loooooooove to rant. But now that the astroturf campaign media has co-opted inflammatory outrage as its base emotion, apoplexy has jumped the shark. Once the Tea Partiers are on it, it’s already over.

So what’s an amateur election commentator to do? I’m sorry to say it, folks, but I have no choice: I’m going rational. (Well, mostly.)

Which is, coincidentally, exactly what I do in my day job. Some of you know what I do for a living: I am a User Experience Designer for software and websites. My goal is create the sweet spot where a company’s business goals, its technical capabilities, and its users’ satisfaction can meet. I find out where the problems are, what frustrates users, what company objectives and workflow aren’t being supported, what previous ideas turned out to be ineffective or unfeasible. Then I design a system of solutions which work together to eradicate those problems with the ultimate result of satisfying users, which allows for the company’s success. My process is domain-agnostic, meaning that I don’t have to have special insight into the industry involved; my clients are my domain experts, I provide the rational steps to guide us to consensus about what we need to accomplish and the design expertise to best achieve the goals upon which we’ve agreed.

I do a lot of redesign work, because our experience with technology changes rapidly, and businesses have to revisit what they think about their users, the way they communicate, and how their products work. Basically, whatever solution you have now will only scale to a point, and then you need to reconsider your approach. The smaller the company, the easier this is. The larger the client, the less feasible it is to get the stakeholders to agree on changes en masse, so we focus on one area and hope that the end result will inspire other departments to emulate the success we create there.

California is, and has been, in need of a serious redesign. And California is a very large client with many big problems.

The meta-issue is that the rules governing our budgeting, spending and taxation work at cross purposes, wasting an appalling amount of taxpayer money and creating perhaps the most hostile partisan state government in the country. When special interests, corporate and private, could not achieve their goals via the existing legislation budget process, they created (and still turn to) the initiative process. This is both unique and recent, happening over only the last 25 or so years. (you can learn more about it from the Public Policy Institute of California http://ppic.org/). The initiative process has been used, or misused, by progressives, regressives, and conservatives alike to take proposals that failed in the legislature straight to a public which is sometimes more easily swayed. Can’t get the vote you want in the state legislature? There’s a prop for that!

It’s a double-edged sword: Prop 8 is an example of the process gone wrong, its success coming via out-of-state interests dominating the election cycle with money and demagoguery. But it’s also the only way we’ll ever get to see high-speed rail or be able to create funding without going through our impossible 2/3 taxation circus. It’s an end-run, no matter who’s doing it, but we keep it up because the rest of our system is stalled.

As Joe Mathews of the New America Foundation wrote so incisively in his LA Times editorial:

“This is the peculiar hell of California now: The establishment of even worthwhile policy ideas is risky because they must be constructed on the toxic sand that is the state’s governing system. That system doesn’t work because it can’t. It is an unholy mix of three irreconcilable parts: an election system designed to produce majorities; a legislative system that requires so many two-thirds votes that it nearly amounts to minority rule; and an inflexible initiative process that permits voters to create a special set of laws outside the checks and balances of legislation and budgets. Though elements of these systems exist in democracies around the world, no other place is so foolish as to combine them.”

To look at it in less emotional terms: our state government has scaled poorly, rising to meet the diverse demands of our California constituents in a way that promotes neither fairness, nor efficiency, nor ethical behavior, nor an adequate amount of civic participation. Many different solutions have been tried over the years, but not with a holistic design plan, so it does not all work together and is in fact easily exploitable with enough money. But I disagree with Mr. Mathew’s position to vote no on everything, because while I might spend hours wistfully fantasizing about conducting a full-scale redesign of our state government, (and I do! Oh, do I.) I simply don’t see us being able to make that happen any time soon, and in any case it’s not a matter of doing one or the other. I do believe there has to be a groundswell movement to change the initiative process as a whole, but voting (or not) on the current initiatives is neutral to that effort. I believe it is far more responsible in the short term to be judicious about what we approve, until we make that groundswell surge.

We have only three tools we can exercise as US citizens to affect our government: money, communication, and our votes. If you are a liberal like me, then no matter how much money you have to spend, conservatives will always have more. Communication is very powerful, exercised as calls, emails and letters to your representatives, participation in public hearings, campaigning for candidates, and encouraging our apathetic friends and family to go to the polls. Voting is, quite simply, the very least you can do to affect your government.

LONG GUIDE

Federal

US Senate: Barbara Boxer

Boxer’s record is more of a progressive moderate, but she has really stepped up to the opposition in Washington now, which is why she’s got a target on her back. Compared with the climate there, she is a super-liberal. She’s led or supported some of the most important legislation in California: she led the override of Bush’s veto of the Water Resources Development Act, which authorized $1.3 billion for 54 flood control, ecosystem restoration and navigation projects in California. She’s still fighting against offshore drilling in California. She’s done more for vets than many of her Republican counterparts, establishing the West Coast Combat Care Center and securing millions in funding for burned servicemen and servicewomen. She pushed the Small Business Jobs Act, supports the DREAM Act, and is the only sitting Senator with two committee chairmanships, which is another reason why the Republicans have spent tens of millions to defeat her. She has a 100% record on abortion rights and labor issues. Her opponent Carly Fiorina, by contrast, is anti-choice, anti-immigration, anti-environment corporate hack with no public policy experience.

California

Governor: Jerry Brown

This is a gimme. Brown is, as the League of Young Voters notes, “Meh.” But Meg Whitman is another anti-choice, anti-immigration, anti-labor, anti-environment, and is trying to buy her way into an office for which she has no qualification. She has no education or experience in law, economics, or public policy, and has famously not voted for the majority of her adult life. Her ethos is one of profit, and as much as people may buy into it, California can not and should not be run like a business. A business’ only goal is to stay profitable. A state has a great deal more responsibility to its citizens.

Lieutentant Governor: Gavin Newsom

Newsom’s obviously being groomed for greater things, and while he’s not my favorite mayor ever, I believe, in my deepest and most sincere cynical heart, that he could be an unstoppably charming force for the moderate left. And let’s face it, as wrong as it is, personalities win elections. He may not be liberal enough for San Francisco, and his whole “no new taxes” loop is discouraging, but he is a stalwart proponent of progressive social issues and we need that kind of nerve. The Republican incumbent, Abel Maldonado, is known as a fiscal moderate who got in trouble with his on party for supporting tax increases, but he is a social conservative who is opposes marriage equality and is endorsed by a lot of people I’d like to see voted out of office.

Prop 19 Changes California Law to Legalize Marijuana and Allow It to Be Regulated and Taxed: YES

I’ve seen a lot of discussion about this, and my overall take is this: there is no such thing as perfect legalization legislation, and it’s all going to end up in court. This is still the BEGINNING of marijuana legalization in and the US, and it provides some flexibility around refining it later. Some worry about the impact on small growers – sorry dudes, you are going to have to pull on your big boy pants and fight for your businesses, too, and it’ll be easier to do when corporate pot farm interests get their feet in the door. There is much fighting to come, and no matter who starts it, there will be a federal response of some kind that we’re not going to like. It will not be a sudden reversal of fortune for the disproportionate number of African-Americans who are harassed and incarcerated. Our economy will not turn around overnight because of pot revenue. Sure some corp weed will be lame, but the price will most likely drop back to my high school prices and aficionados will always have their own sources. Legalization is inevitable, and this doesn’t hand out joints to preschoolers like some would have you think. This is a marathon, not a sprint. Why not start now?

Prop 20 Redistricting of Congressional Districts: No

Two years ago we voted to no longer have the state legislature be responsible for redrawing their districts. We replaced them with a Citizens Commission who has not yet done that work., so the jury is still out on whether a 3 person panel really can draw up fair lines. This proposition adds the redrawing the state’s Congressional districts to the same committee. How about you do the first job, and see how that goes? This feels like a plan to stack the deck before the 2012 election, which comes after the deadline to redrawing the lines. Let the citizens’ commission do their job at the state level, then let’s see if it’s a good idea to hand over congressional redistricting.

Prop 21 Establishes $18 Annual Vehicle License Surcharge to Help Fund State Parks and Wildlife Programs and Grants Free Admission to All State Parks to Surcharged Vehicles: YES

Less than a sawbuck per car provides us an independent, dedicated funding source for the state’s parks and wildlife programs. It would also grant free park entry to vehicles that pay the surcharge. Yeah, it’s like a tax, but a small one. Yeah, those rascally cyclists don’t have to pay it. Get over it so we can open our parks back up.

Prop 22 Prohibits the State from Taking Funds Used for Transportation or Local Government Projects and Services: NO

Right now, the state can borrow from some categories of what are meant to be local funds during fiscal emergencies. This is meant to stop that. And if that happens, what will the state do? As I understand it, the state will just take more from public schools, like Schwarzenegger did. I commiserate with cities wanting the state to keep its mitts off their cash, but I reckon a lot of cities can weather the sacrifice better than a lot of school districts.

Prop 23 Suspends Air Pollution Control Laws Requiring Major Polluters to Report and Reduce Greenhouse Gas Emissions That Cause Global Warming Until Unemployment Drops Below Specified Level for Full Year: NO FREAKIN’ WAY

This is a blatant misinformation campaign attempting to destroy California’s climate-change legislation by tying it to fears and anger around unemployment. The campaign to get this measure on the ballot was bankrolled by millions from two huge oil corporations, Valero Energy Inc. and Tesoro Corp. That would be the Koch boys who, coincidentally, are funding The Tea Party astroturf movement. Big oil is willing to sacrifice the very future of California, economically and environmentally, to keep their record-high profits, the vast majority of which leaves our state and goes back to Texas. And here’s where I lose my rationality: FUCK TEXAS, FUCK BIG OIL, AND FUCK THE IGNORANT HYSTERICS WHO BUY INTO THEIR FEAR-MONGERING BULLSHIT.

Prop 24 Repeals Recent Legislation That Would Allow Businesses to Carry Back Losses, Share Tax Credits, and Use a Sales-Based Income Calculation to Lower Taxable Income: YES

The Women’s Foundation of California gives the most concise explanation of this endorsement, so I’ll just quote it here: “This proposition would close a variety of corporate tax loopholes that the state government approved in 2008. It is expected to generate $1.7 billion in annual revenue. The California Teachers Association is the main financial backer of the measure. The opposition, not surprisingly, is funded by the corporations that would benefit from the tax breaks, including media giants Time Warner, CBS, Fox Group and Viacom, which have all donated at least six figures. (With this lineup of corporate support, it will be interesting to see what kind of media coverage this ballot initiative does–or doesn’t–get.)”

note: In the interest of full disclosure, my dad was an officer in the CTA for many years.

Prop 25 Changes Legislative Vote Requirement to Pass a Budget from Two-Thirds to a Simple Majority. Retains Two-Thirds Vote Requirement for Taxes: Yes, with serious reservations

Our system of super-majorities being required to pass budgets or set taxes is clearly broken. It gives unfair control to the minority and has resulted in them basically holding the budget hostage every year. What we need is for both budgeting and taxing to be passable by simple majorities., so that the party which wins power can actually exercise it. This only gets us halfway there, and my reservation is that this makes spending easier, but taxing – or rather, funding – rules stay the same. If we pass this - and I think we should - we have to accept the responsibility to be vigilant about reducing spending and hold our leaders accountable for not deepening our state deficit. AND we have to get the funding process down to a simple majority, whatever it takes. If this and Prop 25 pass, we will have accomplished a significant step to funding the spending we already have. It’s a big if, but I don’t see us being able to take down the super majority system all at once so let’s do what we can now to properly empower the legislature to do their damn jobs.

Prop 26 Increases Legislative Vote Requirement to Two-Thirds for State Levies and Charges. Imposes Additional Requirement for Voters to Approve Local Levies and Charges with Limited Exceptions: NO NO NO

This is a severely regressive idea that takes the problems we have at the state level (see above) and recreates them to the city level. Nonsense.

Prop 27 Eliminates State Commission on Redistricting. Consolidates Authority for Redistricting with Elected Representatives: NO

Oh Democrats, how you try my patience with you. Dem incumbents sponsored this to get redistricting power back in their paws, after we voted it away from them in 2008. They claim its intent is to save money, because the state cannot afford to pay the small citizens commission to do it. Obviously a lie. It’s a clear conflict of interest, even if it benefits the side I am more closely aligned with. Any majority party basically can stack the deck in their own favor, which is, in my opinion, an extremely unethical, if legal, practice that robs us of accurate representation in the state legislature.

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San Francisco

San Francisco offices

The SF Bay Guardian is my go-to place for local candidate endorsements, and so I’ll let you know how I’m voting, based largely on their recommendations, here. I am afraid I can’t keep abreast of those outside my own district, District 5, sorry! But come on, you need to start getting to know the folks running in your own neighborhood, too. You can do it.

San Francisco School Board

These are very important seats, not just because of the children’s future being at stake, but also because the school system moves a LOT of money. We should not have amateurs making those education policy, staffing, curricula, and budgeting decisions.

There are 3 seats available:

Kim-Shree Maufas is a big supporter of restorative justice and is working for ways to reduce suspensions and expulsions. She wants to make sure advanced placement and honors classes are open to anyone who can handle the coursework. She supports the new school assignment process (as do all the major candidates), although she acknowledges that there are some potential problems. She told us she thinks the district should go back to the voters for a parcel tax to supplement existing funding for the schools.

Margaret Brodkin is a political legend in the city, the person who is most responsible for making issues of children and youth a centerpiece of the progressive agenda. She talks about framing what a 21st century education looks like, about creating community schools, about aligning after-school and summer programs with the academic curriculum. She wants the next school bond act to include a central kitchen, so local kids can get locally produced meals (the current lunch fare is shipped in frozen from out of state).

Emily Murase is where I break with the SFBG. They don’t like her because they feel she is too conservative and has shown support for charter schools. But her qualifications are stellar: she is the Executive Director of the San Francisco Department on the Status of Women, where she oversees a $3.5 million budget and a professional staff of 5 to promote the human rights of the women and girls of San Francisco. Previously, she served in the first Clinton White House as Director for International Economic Affairs (1993-1994), after working for AT&T Japan in Tokyo, and later worked in the International Bureau of the Federal Communications Commission. She is endorsed by several members of the SF Supes, the mayor, State Senators Mark Leno and Leland Yee, and Congresswoman Jackie Speier, among others.

Community College Board

There is only one seat open; the other two incumbents are running unopposed.

John Rizzo is an incumbent known for his work to get the district’s finances and foundation under control, and help tame the series of shenanigans by previous board members which he and the board have inherited. He is part of a 3-man progressive voting bloc on the current board. And before you ask, no, I’m not supporting him just because he has the same name as my cat.

Assessor-Recorder

Phil Ting is the incumbent, and he seems to be doing a pretty good job so far. As the SFBG puts it: “San Francisco needs an aggressive assessor who looks for every last penny that big corporations are trying to duck paying — but this is also a job that presents an opportunity for challenging the current property tax laws. Phil Ting’s doing pretty well with the first part — and unlike past assessors, is actually stepping up to the plate on the second. He’s been pushing a statewide coalition to reform Prop. 13 — and while it’s an uphill battle, it’s good to see a tax assessor taking it on. Ting has little opposition and will be reelected easily.”

Public Defender

Jeff Adachi is another incumbent who seems to be good at his job, though he’s become unpopular for his support of Prop B. But that does not affect his record as Public Defender. SF is the only city in California to elect their PD, which seems weird. Plus, the San Francisco-based Women’s Intercultural Network honored Public Defender Jeff Adachi with its 2010 Jedi Knight Award for “men of good will” who have supported women’s issues and social justice in California. Perhaps not the most rational of endorsements coming from me, but I admit it: I like that our PD is a Jedi. Only in SF, yo.

San Francisco Superior Court

No endorsement. The incumbent Ulmer has been on the bench only a year, and even though he is a Schwarzenegger appointee, he claims to have adopted the SF lifestyle and values as his own. SFBG likes Michael Nava, partially for his experience but also because he is a gay Latino. Our superior court is apparently already diverse, but I could not easily verify that. This one’s up to you.

San Francisco Measures

Prop AA Vehicle Registration Fee: YES

An extra $10 a year will bring in over $5M to be used to improve public transportation, bike and pedestrian infrastructure, and street repairs. No brainer, let’s git ‘er done!

Prop A Earthquake Retrofit Bond: YES

Anyone who’s read my previous voter guides knows that in general, I am not down with bonds as a means for funding our spending. It’s basically racking up our city’s credit card debt. But general obligation pledges tend to have very strong credit quality. And anyone who has ever taken our city’s terrific Neighborhood Emergency Response Team (NERT) training can give you an idea of just how not-ready we are for the big one, so I am in favor of this prop. Retrofitted buildings save lives.

Prop B City and Retirement Health Plans: NO

City employees have been targeted as the cause of budget problems due to public misperception of both their wages and their retirement plans. This prop is a poor solution to the real problem of pension and benefits reform, imposing detrimentally high required contributions from employees to their pension accounts – up to 10% of every paycheck, on top of what they already have to contribute. The problem is that it is flat - those making $200K can bear it far more easily than those making $40K, of which there are many more. We need pension reform but hitting the lowest paid employees like this isn’t just immoral, it’s bad economics. It’s the anti-stimulus, reducing the spendable income of a lot of people who can’t afford it.

Prop C Mayor Appearances at Board: No

Wait, didn’t we vote for this before? Yes, yes we did. I remember distinctly supporting it but being disgusted that wwe felt like we had to legally require the Mayor to meet with the Board of Supes on a regular basis. And I remember it won. That was in 2006. Mayor Newsom totally ignored it because it turns out that it’s unenforceable. I have no idea why its on the ballot again or why anyone thinks he’ll show up this time. I’m voting no so they will stop wasting our time with this nonsense.

Prop D Non Citizen Voting in School Board Elections: Yes

Before anyone gets hysterical, “non-citizen” is not the same thing as “undocumented worker”. One-third of San Francisco residents are foreign-born, and many of them are parents of public school children. We need to encourage parental involvement in schools to improve them for all kids. This measure only applies to elections for the Board of Education, no other voting rights will be granted.

Prop E Election Day Voter Registration: Yes

Frankly, if you can’t get your act together and register to vote a mere 15 days before an election, I have serious doubts about your ability or inclination to make informed choices. But as a sometimes phone party organizer, I can see the value is getting folks to the polls last-minute. It sticks in my craw that folks are so apathetic and lazy, but there it is.

Prop F Health Service Board Elections: Yes

This prop just creates a one-time change in the election cycle so that both seats on the board get elected at the same time. I’m breaking with most lefty sources here, who seem to think this is a shady move but don’t explain why. It could save $30k per year, which isn’t much, but still, that could be someone’s salary. People will have to vote less frequently for seats they barely understand. I see no compelling argument for keeping the staggered elections we have now. Our city can benefit from a lot more smaller, low-impact budget cuts like this.

Prop G Transit Operator Wages: No

While I agree that Muni drivers should have to negotiate salaries through collective bargaining, like every other union worker instead of being guaranteed the second highest salaries from comparable districts, this prop overshoots, adding a requirement that no other group has imposed on them: If they go to arbitration for compensation discussions, or whatever (they can not legally go on strike to get what they want) the arbitrator gets to say whether a proposed contract might negatively impact service . SOunds good onteh surface, but it’s unequal labor practice. As the SFBG says: “While that might seem benign or even appropriate, the reality is that everything from driver rest breaks to assisting those with disabilities to the expectations of how fast drivers can complete a route all potentially affect service, forcing the arbitrator into positions of agreeing with city officials who have been choosing the politically expedient path of trying to squeeze more out of Muni without trying to give it the resources it needs to operate safely, efficiently, and reliably.”

Prop H Local Elected Officials on Political Party Committees: No

Prop H would prevent any elected official from being able to serve on their own political party’s committees. This is being regarded by some as a petulant move by Mayor Newsom in retaliation for progressives serving on the committees then opposing his initiatives. Maybe it is, maybe it’s not, but the city does not get to say who a political party may elect to their committees. I call “shenanigans” on this one.

Prop I Saturday Voting: Yes

It’s a pilot program, funded privately, which gives me pause. But Tuesday voting is an anachronism, and I’m down with anything that will prevent a lot of people from having to lose hours of work. OK it might also be true that I just want an excuse to have brunch and go to the polls with my friends.

Prop J Hotel Tax Increase: Yes

This 2% additional tax will bring in an estimated $35M, and closes some loopholes (like the fact that airlines avoid the current tax altogether for their employees’ overnight stays). This translates to about an additional $3 per night per guest. I think they can handle it.

Prop K Hotel Tax Clarification and Temporary Increase: No

This closes the same loopholes as Prop j, but without the added tax, does not bring in nearly the same revenue. Sponsored by the hotel corporations, this is a “poison pill” meaning that if both J and K wins, K will supercede. So vote no.

Prop L Sitting or Lying on Sidewalks: NO NO NO

Let’s see: we already have laws against aggressive panhandling, public urination, and loitering. So what is the real point of this? It lays a foundation that give police an excuse to harass anyone on the sidewalk at any time. Oh wait, if they want to, they can pretty much already get away with that. So what is this for, again? It was an overreaction to legitimate complaints from some residents and shopkeepers in the Haight who were being harassed by some aggressive homeless kids. Someone tell me how doubling up on our laws will help? Ridiculous and reactionary.

Prop M Community Policing and Foot Patrols: Yes

A much better response to the issues supposedly addressed by Prop L, this would get cops out of cars and back on the beat, where they can create real relationships with residents, business owners, and the homeless folks on those sidewalks. This kind of contact can help encourage community policing, so that fewer cops are necessary and more folks can resolve issues themselves. This one is also a “poison pill” so if it passes, Prop L dies. So vote Yes.

Prop N Real Property Transfer Tax :Yes

This would increase the transfer tax paid by the super-wealthy when they buy properties $5M-10M from 1.5% to 2%. Properties over $10M would pay 2.5%. It will bring in an estimated $36M. I’d rather be raising property taxes on these so we could get a guaranteed annual increase rather than ve reliant on property sales, but it’s better than nothing.

That’s all folks. Thank you for making it all the way down here. Now go fill out that absentee ballot or print this out to take with you to the polls!

Happy voting,

~N~

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Can Technology Drive Cultural Change In Government? Part 1

I came home from Washington DC with a sprained ankle and a brain buzzing with possibility. The ankle was the result of an unfortunate pairing of sandals and an uneven sidewalk. The buzz was the result of the unexpected pairings of social media and NASA, the TSA, and the US intelligence community.

How can opening up your proprietary software/data make any business sense?

The GOV 2.0 conference, organized by Tim O’Reilly and others in the open-source/open-data movement, was three-day event this past month. Open source advocates evangelize that everyone share their data and core technology, with the faith that there are other people out there who can innovate in ways you have not considered. This is most easily illustrated by the iPhone:

The phone itself was developed by Apple.

They opened their code so that other developers could create apps for it.

Those developers pair the iPhone tech with data from a nearly infinite variety of sources: GPS, traffic, medical info, games, social networks, etc. etc. etc.

Those apps in turn create a huge demand for the iPhone.

Everybody wins.

Apple was smart enough to know that no matter how smart they are, they still have a finite amount of resources, and there are a lot of other smart people out there with access to more data and ideas that they can muster themselves. They saw how they could increase marketshare, profits, and overall street cred by loosening their control and trusting the crowd to surprise them. There is plenty of benefit to share by empowering others to innovate.

Crowdsourcing = Smaller Government

It is a common perception that our government is simultaneously wasteful, restrictive, uncommunicative, disempowering, compartmentalized, and inefficient. And a good deal of that is well-earned, having been dramatically illustrated after 9/11 and Hurricane Katrina, and certainly with the current economic crises. Again and again we hear about our government’s duplicated efforts, waste of resources, lack of collaboration, and inability to connect the dots, sometimes with devastating consequences.

Those promoting OS/OD see the same opportunities in government as Apple saw with the iPhone, but with a greater focus on public service as opposed to profit models. Tim O’Reilly gives a terrific talk about this, and here are some other smart opinions on what Gov 2.0 is.

My super-abbreviated take:

Match the right skills with the right data resources: the government has huge repositories of data, much of it non-confidential, which is lying fallow instead of being put to good use. Most innovation comes from the private sector. The math, she is done.

Use existing solutions o increase transparency and collaboration: agencies would be much more results-oriented and cost-efficient if they could communicate and collaborate better. The public has already adopted the social networking and collaboration tools that government could be using, too.

Bring the DIY ethic back to civic participation: there is an untapped potential for innovation if people who aren’t busy running the country contribute to our civic life and democracy in general instead of waiting for our tax dollars to work. Beginning with the development of new tech to the crowdsourcing of data contributions through the final end use by regular folks.

So basically, if we can use government data to create our own solutions, we don’t need the government to do it for us, and government can be smaller. Now, contrary to what conservatives often express, being progressive does not mean being pro-big government. It means that you feel the government has a basic duty to help people achieve a basic level of health, security, happiness, and opportunity. That can mean laws safeguarding civil rights like equal compensation and freedom of speech, direct help which requires tax dollars like unemployment benefits, or indirect help like public schools and homeland security which require tax dollars for infrastructure. It can also mean transparency of data such as the Freedom of Information Act or access to birth certificates, building information, etc. The more that we can safely access ourselves, the less need there is for a government office to have to provide it.

How the TSA Blew My Mind

The first day was the Gov 2.0 Expo Showcase, a sort of sneak peak of new technologies and the government agencies, private startups, and community volunteers who are making them. Now much of this is common thinking in the tech world - we thrive on collaboration and share info constantly. But this mindset, born of a confidence that sharing is a good thing and listening to your users brings positive results - is less common in government agencies. So I was beyond thrilled when I heard and saw so many speakers talk about moving in this direction. Even those who did not include the jargon of user experience still spoke to it.

The Transportation Security Administration (TSA) is, to many us, nothing more than those invasive, uniformed folk at the airport who make us suffer the indignity of partially undressing in public and who rifle through our luggage for wayward shampoo bottles. Well, they are that, and more. Those people also have the logistically challenging job of following prescribed security protocols developed by analysts far from the field to check every single person who boards a commercial flight in the US: over 2 million people per day. They are basically a widely distributed workforce who had little means for providing feedback and no opportunity to inform the procedures they were stuck with.

Some forward-thinking person high up the TSA food chain saw that there was a high level of customer dissatisfaction and very low employee morale, and realized that the front-line perspective was missing, so they create the TSA Idea Factory. In essence, this is a limited social networking site where users can submit and vote on ideas. The most popular ones filter up to management, who have made a commitment to consider and respond to them. This has proven to be an effective way for employees to be heard, and for management to avail themselves of the best ideas for improvement, resulting in demonstrably higher levels of customer satisfaction and employee morale across the country.  Open collaboration such as this is democracy in action at a level that impacts people’s daily lives. Which begs the question: If this can happen at the TSA, what else is possible?

The very fact that a national security agency would so openly and broadly communicate with its employees signals a huge shift in mindset of government agency. And there were plenty more reasons to be hopeful for more, as I’ll show in my next post.

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Racialicious User Experience

I am a huge fan of the culture blog Racialicious, and have a lot on my mind around racial issues. So when Carmen Van Kerckhove of New Demographic announced The Racialicious Experience, a six-week series of discussions on race & diversity, I had to apply immediately.

The application form gave me a great opportunity to clarify my thinking around some of the feelings I have, and why I want to be involved in this experience. Being a UX person means you are constantly putting your own perspective aside and adopting that of your clients, users, and other team members. It’s challenging and I’d be lying if I said I was 100% successful at doing so. But I think that the associated ability to look at an issue from multiple viewpoints and a deep desire to find the sweet spot where everyone’s needs and capabilities intersect bodes well for participation in diversity work.

I’ve copied the text of my application here, and wonder what anyone out there might have to say. When asked why I want to be a part of the discussion series, I  said:

At the most basic level, I just want to create more real friendships with people of color. I know how naive that sounds, but stay with me.

I believe there are some big, unnecessary barriers on the white side of racial issues that can be overcome. I’m not talking about converting overt racists…that’s beyond my goal. I don’t know how to deal with people who hold real hatred in their hearts, who are products of generations of perceived racial superiority and unperceived ignorance. And I don’t mean apologism, either…as a white liberal, I’ve found that to be ego-driven and insincere and rarely followed up with real personal change. Lots of talk, too little walk.

I mean that there are a lot of white people who have a real desire to break through racial social barriers, who are, for the lack of a better term, ripe to open our worlds up and see about changing the socially segregated lifestyles most of us live, but we lack the tools and perspective we need to do so.

It’s all about handling fear - fear of social awkwardness, fear of being perceived as racist, fear of being the object of ridicule, fear of having to bear the weight of a history we can’t relate to, fear of offending anyone, fear of being too apologetic, fear of being too insensitive, fear of being too earnest, fear of being the object of anger, fear of physical harm, fear of being wrong, fear of being responsible.

Just as many POC don’t want to be burdened with the ambassadorship of all things POC to white people, so white people are afraid, and indeed, incapable, of representing all things white to POC, either. No white people know what being “white” means because except for supremacists, we do not build our identities around our colors. It makes us defensive to be defined as white because it is such an indistinct cultural identity, and yet we don’t really understand POC feelings about being defined by their color, either.

Even such an obvious concept as white privilege is irrationally threatening because white people don’t usually equate their struggles or successes with being white, and lack the framework for applying it to their own experience without accepting a tremendous amount of guilt, and that’s a responsibility that we don’t know how to deal with and often feel resentful for having put on us.

I lived in neighborhoods that are superficially racially diverse in what is purported to be one of the most open, tolerant places in the US for most of my life - but in reality, it’s like we live in parallel dimensions that don’t really meet. No one, not POC nor white people, wants to deal with the subtle and overt negativity we are confronted with from all sides when we stray outside of our usual company.

I want to see how I and other white people can help effectively bring communication and interaction to a personal level without neglecting to understand the context of who we all are, what’s shaped our thinking, and what drives our feelings. I’m not an academic, and have no interest in keeping this a wholly intellectual pursuit. I think the only way to make this work is to put myself out there, actively listen, and get to know more POC who are willing to be awkward with me.”

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Social Media: How to Separate the Strategy from the Snake Oil?

SXSWi left me exhausted, excited, and baffled at the practice of social media strategy. While the majority of the speakers were thoughtful, active, and are clearly providing value to their clients, I couldn’t help but think that many folks I met in passing were just adding “social media strategy” to their titles & resumes, telling their clients to start Twitter accounts and link them to Facebook, and hoping for the best. Most folks have been doing it for less than a year, and few could or would articulate their methods.

Which got me thinking about my own practice. I want to add this to my skill set, not just my resume. So what do I do, how do I get to a point where I can accurately evaluate my clients needs and devise a social media strategy that will be truly beneficial to them?  Only then can I call myself a social media consultant/strategist/ grand poobah or what have you.

I was very lucky to get into User Experience when it, too, was still something of a nascent practice in the tech industry in 2000.  I was privileged (even if I didn’t recognize it as much as I should have back then) to work with smart strategic thinkers like future UX rock star Alex Wright and my early mentor Kristee Rosendahl at a premium boutique full-service web shop where I learned how to collaborate with visual design and engineering. The atmosphere was encouraging, their  “hire for culture, train for skill” motto pre-dating Zappos’ culture-first philosophy by a good ten years. (No slight against Tony Hsieh, I am *thrilled* that he is promoting this healthy business and life practice with such success now).

This time around, I have another incredible opportunity to be involved in a nascent and vital technology practice. But the setting is different. As a freelancer, I am not in a position to watch the rockstar from backstage and take notes. I may be in the first couple of rows, but I’m still out in the crowd jostling for a good view.

I’ve been sorting through the hundreds upon hundreds of posts, practitioners, experts etc., and dove even deeper into the sea of social networking. If I could turn reading Mashable into a full time job, I absolutely would. I worship at the throne of Beth Kanter and  dive into Facebook’s Marketing Solutions .  I immigrate to the Twitterverse and tweet about my work at smartest-content-on-the-web FORA.tv and other orgs, while maintaining a real friends-only account where I can say anything. I finally start this public blog so I can get back to writing in more than 140 characters. Keep it authentic by participating on sites I actually use and enjoy like LinkedIn and GoodReads. Make sure all my Kiva activity and NetTuesday meetups post to my Facebook account. Go to conferences, lectures, and meetups until I’ve got videos and webinars and ideas coming out of my ears. Draw on my experience as a discussion board moderator and online community participant years ago on Burning Man’s Eplaya as a cautionary tale about fear-based management, and look with delight at the examples of positive interactions happening all around now. I revel in the evolution of the catch-all “community” term to specifics like “engagement”.

So how do I effectively translate all this great knowledge and experience being shared on this crowded cloud into true value for my clients?

My research into the core aspects, tools, techniques and measurements of user engagement through social media will be on going, that is a given. But if there is one thing I’ve discovered about myself is that I’m a hands-on learner. Theory doesn’t sink in until I can put it into practice. I’m working on a pro bono social media plan for the amazing Women’s Foundation of California so I can learn by doing.

I’m interested in format for social media plans that folks are doing. What are your deliverables, why do you use them, and how do they benefit your clients?

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Is Twitter a “strategy”?

Jon Pincus started up another brewhaha over the question on his blog and on Progressive Exchange by stating that “Yes, Twitter is a strategy”. The context was a discussion about the Moldova political situation.

He made recommendations “for a Twitter-based strategy, assuming there’s a little bit of lead time.

- getting people to sign up for Twitter in advance
- including Twitter in training sessions (and perhaps classes at schools and universities)
- having simple printed and online instructions in several languages to help people sign up with Twitter
- establishing a hashtag
- establishing a trustable shared account for important announcements, which is important for situations where the hashtag is overloaded and/or troll-infested
- encouraging bloggers to install “tweet this” buttons on their blogs, and providing instructions to make it easier
- publicize proxies and Tor, and give instructions on how to use them for when the government shuts off access to Twitter
- tipping off friendly media that there’s a story in progress about how you’re using Twitter
- getting volunteers, ideally in international locations, to translate important tweets
- deploying technology to deal with trolling and disinformation (something tcot, tweetleft, and Twitter Vote Report have all done)”

I think it’s a terrific list and told him so. I can see evolving it for disaster response & relief coordination, too.

But to get back to the main question, my response was:

“Sorry to let myself get suckered into a semantic argument, but I feel it’s important since so many people misuse these terms and having discussions around them always require definition.

For the greatest clarity, I would phrase as follows:

Twitter is a *tool*.
The Twitter tasks you list are *tactics*.
Your *Twitter strategy* is the thoughtful definition of, goals for, and execution of, that collection of tactics as a part of your larger overall strategy.”

Opinions vary, and I’m happy to hear yours, so please feel free to comment.

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Celebrities on Twitter

I have long eschewed all things “reality” in pop culture, because it hurts me in my heart to see people sacrifice their dignity for attention, or to act like rabid dogs at on the scent of another’s fame. Long before reality shows, I’d avert my eyes and hum to myself when my grandmother would watch Entertainment Tonight and skip to the big crossword puzzle in her weekly tabloid. If there was anything I didn’t want, it was to have to hear the real voices and opinions of actors and musicians, or the fake news of their comings and goings. I like my proscenium firewalled, thank you very much.  Our bread and circuses may have gone Wonder and ANTM, but the same mean spirit possesses people as much now as in gladitorial Rome, and I didn’t want to fall into the great malevolent American pastime of passive judgement.

Twitter has turned my head in so many ways, and one of them is a new affinity I feel with various celebrities because they twitter in the exact same way as my friends and colleagues. They are big dorks excited by technology and interaction just like anyone else, and many are not afraid to be themselves in this public sphere. They promote themselves no more or less than anyone else I know, and just like us, they are seizing opportunities to participate in good works and political issues, and without being shielded by handlers or distorted by yellow journalism.

Right now I’m following two actors who shocked the heck out of me with their non-acting efforts:

RainnWilson whom we all know and love from The Office, is a frequent twitterer and is using his fame as a means for energizing debate around spirituality and creativity, and has started a great new site called SoulPancake. Religion is not my favorite of subjects (mostly due to those who feel that spirituality does not exist without religion, and religion used as justification for bigotry), but creating a safe fun place for youths and others to talk about having purpose and hopefully tearing down some destructive approaches of religion is fine by me. He tweeted about his appearance on Oprah’s Soul Series and when I visited the link I found myself riveted to hear an actor (or anyone, really)  talking thoughtfully about religion and creativity and not sounding delusional or daft. He also tweets a lot about his delight in his young son, and plenty of LOL-sequiters. In short, he sounds just like all my other geek friends on Twitter.

When social media consultant Tracy Sheridan advised me to check on Ashton Kutcher’s Twitter stream, my skepticism was impossible to mask. I knew little about the actor beyond a movie that I *still* regret being talked into paying to see (Dude, Where’s My Car?), and a tv show that thrived on fear, anxiety, and humiliation (Punk’d). OK, I did think that Guess Who? took a brave stab at addressing racial bigotry in a social context that is almost never honestly attempted in entertainment, but did not really give Kutcher credit for that choice. I had no idea how fully he embraced the social medium, and was surprised to find a thoughtful, frequent twitterer whose tweets ranged from challenging himself to authentic experiences outside his comfort zone (I appreciate conscious growth however and in whomever it manifests) to discussing social issues to random observations, all with what appears to be a total lack of fear around interacting openly with whomever lobs a question or snarky comment at him, also using his network to inform more people about charities and causes that are important to him. Again, just like everyone else I know.

I think there is something significant and delightfully subversive in the fact that people living in such a manufactured world, as far as traditional media goes, are able to so easily bypass the paparazzi who are paid the exploit and often misrepresent them. Paparazzi exist because of fans and anti-fans obsessive need for further connection with their fantasies. What happens when they are confronted with the real person?

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Hate goes 2.0

Oh the bigots are getting smarter. So friendly. So concerned. So impassioned to save us from the evils that abound around us. So willing to yank their kids out of school to protest a woman’s right to an existence unshackled by unwanted pregnancy, or any other American’s right to safely love and work as they choose.

Protecting you from your own happiness at any cost: http://savecalifornia.com

I can’t express how much it pains me that anyone in the design community can be so mercenary or, worse yet, so on board with this that they would help create such a great site for such a sick purpose. How can I welcome a diversity of thought when these people want to criminalize innocent women and keep 10% of our population as legally conscripted second class citizens? Who designed this site? What kind of person would proudly add this to their portfolio?

Even more befuddling to me: How can they believe they are blessed with Jesus’ love by acting so consistently, unrelentingly hateful? Their complete lack of compassion is a poison to my beloved home state, to the internet, to anyone who believes in freedom and justice. How these people can call themselves Christians is a mystery I will never solve.

Please, y’all, help me remove the hatred in my own heart for these miserable people. Go donate $5, just a mere $5, right now, today to the wonderful organization of you choice to keep hatred and ignorance at bay.

Good works by good people:

Equality California http://www.eqca.org

ACLU http://aclu.org

Planned Parenthood http://plannedparenthood.org

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AppExchange FT(community)W

Last year I had the good fortune to be the UX lead on salesforce.com’s AppExchange marketplace site, working with the wonderful folks Hot Studio agency. salesforce.com has a bunch of smart, dedicated people over there and I had a chance to work with an absolute rock star product manager, Ryan Ellis, who has become the gold standard by which I judge all other product managers. The project gave me an immersive view into the world of software-as-a-service (SAAS), and also challenged my notions around community.

“Community” has been such a catchword over the past few years that my friend DaBomb (BURNcast) turned it into a virtual drinking game. The still-prevalent sense around the term among my clients is that it refers to the p2p interaction area of a site, and the people who spend time there, casing trouble on discussion boards while virally marketing a product or brand. Clients don’t necessarily know what communities do or need, but they know they want them because of some kind of magical brand loyalty they keep and further.

The idea of p2p and b2b social interaction is of course valid and worthy of time and energy. But community exists in many forms. The AppExchange is a common space that supports very little in the way of p2p interaction - there are discussion forums on another salesforce.com web property that are key to developer support - but the very exposure to other developers’ products is what drives further innovation. salesforce.com developers range from the proverbial guy in his garage office to major developer groups. No immediate need for chat or groups or friending anyone - this developer community is inherently DIY and helpful on its own. The community exists outside of and beyond the site itself, and it was our job to support it, not try to shape it. There is a high degree of trust - augmented by a rigorous testing and submission process - between force.com and its developers that they created by simply providing good service, providing access to real-live humans for questions and issues, and a fundamental understanding that supporting their user base would result in broadening audiences, greater adoption, and *then* profit.

I come across clients who are expecting the same magic to come from throwing Facebook around rather than really understanding that as wonderful and effective as they are, Facebook, Twitter, message boards, private messaging, etc. are just tools: they are no more useful than the people wielding them. True community (drink!) comes from building relationships with your users, and require sincerity and a degree of transparency that most companies are not culturally set up to provide.

How to change that? Great question. Company culture is so often top-down, and community tools can not be effectively implemented by people who don’t use them. Until CEOs see their consumers as people, their ability to nurture communities will remain as limited and short-lived ad their latest ad campaign. salesforce.com has a long history of talking with their users in customer support and research efforts, and the result is going to be huge, even without “friends”.

Check out this webinar demo’ing the new AppExchange.

09/3/31 UPDATE: More AppExchange love http://icanhasapex.blogspot.com/2009/03/new-forcecom-appexchange.html

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Austism

Getting ready for SXSWi is like that recurring dream I have about being in a huge store of some kind, with plenty of money in my pocket, but nothing in my basket because I’m wandering the aisles dithering about getting the very best deal and whether I should go for the bananas in bulk or the blueberries that are expensive but only in season today or whether I should be stocking up on emergency disaster supplies or treating myself to the higher resolution monitor or whether the comfy house slippers are in the end a wiser investment than the shiny silver combat boots.

sxsw2009

The schedule is an embarrassment of abundance, and thanks to the wonderful folks at The Social Collective my itinerary is loaded with about 3x as many talks, workshops, and parties as I can possibly attend. My absolute must-be-there list:

How to Rawk SXSW: The Basics - hey I ain’t too proud to orientate

The Digital Future of Philanthropy: Engaging Donors with Online Video - thrilled to see how video is moving beyond TV shows and internet memes.

When Worlds Collide: Human Centered Design Meets Agile Development - because as much as the waterfall process-loving designer in me sometimes wishes differently, UX and visual designers have to learn how to create cohesive design systems for projects that don’t allow for the big picture thinking time we often prefer

Can Social Media End Racism? - silly name aside ( believe the answer is “no, but it can reduce it by making people of different races, especially youth, more real to each other through the exposure of online social interaction”) I’m interested in all forms of communication for good, and also I get to feed my ever-growing internet crush on Jay Smooth

How Not To Be Evil (Even By Accident) - if anyone out there knows how to fight the good fight, it’s the EFF

And of course  The SXSW Block Party, because it just might be the only time I get to hang out with my brother, who’s going for the whole conference but is anchored in film.

This is my first trip to Austin, to boot. I’ve heard nothing but wonderful things about  it from every Californian who’s ever been there. It’s going to be a great time and I can’t wait! Now to go nail down the last few details like accomodations and transportation…

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Hello world

After 9 years in the industry working to make other people’s websites make sense to humans, dancing in and out of various social networks, leaving comments here there and everywhere, and forever explaining what it is exactly that I do, I’m finally creating my own website, starting with this blog.

I’ll admit it: I’ve taken a fair amount of pride in the fact that I have been steadily working as a freelance user experience designer and strategist without any professional online presence all this time. But sitting on my laureled word-of-mouth reputation isn’t playing the game right anymore: it’s time I start sharing my work and participating more fully in the discussions of our day and age.

So here we go. Hello, world.

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