Category Archives: Latest

Can Technology Drive Cultural Change In Government? Part 1

I came home from Washington DC with a sprained ankle and a brain buzzing with possibility. The ankle was the result of an unfortunate pairing of sandals and an uneven sidewalk. The buzz was the result of the unexpected pairings of social media and NASA, the TSA, and the US intelligence community.
How can opening up [...]

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Racialicious User Experience

I am a huge fan of the culture blog Racialicious, and have a lot on my mind around racial issues. So when Carmen Van Kerckhove of New Demographic announced The Racialicious Experience, a six-week series of discussions on race & diversity, I had to apply immediately.
The application form gave me a great opportunity to clarify [...]

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Social Media: How to Separate the Strategy from the Snake Oil?

SXSWi left me exhausted, excited, and baffled at the practice of social media strategy. While the majority of the speakers were thoughtful, active, and are clearly providing value to their clients, I couldn’t help but think that many folks I met in passing were just adding “social media strategy” to their titles & resumes, telling [...]

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Is Twitter a “strategy”?

Jon Pincus started up another brewhaha over the question on his blog and on Progressive Exchange by stating that “Yes, Twitter is a strategy”. The context was a discussion about the Moldova political situation.
He made recommendations “for a Twitter-based strategy, assuming there’s a little bit of lead time.
- getting people to sign up for Twitter [...]

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Celebrities on Twitter

I have long eschewed all things “reality” in pop culture, because it hurts me in my heart to see people sacrifice their dignity for attention, or to act like rabid dogs at on the scent of another’s fame. Long before reality shows, I’d avert my eyes and hum to myself when my grandmother would watch [...]

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Hate goes 2.0

How can I welcome a diversity of thought when these people want to criminalize innocent women and keep 10% of our population as legally conscripted second class citizens?

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AppExchange FT(community)W

Last year I had the good fortune to be the UX lead on salesforce.com’s AppExchange marketplace site, working with the wonderful folks Hot Studio agency. salesforce.com has a bunch of smart, dedicated people over there and I had a chance to work with an absolute rock star product manager, Ryan Ellis, who has become the [...]

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Austism

Getting ready for SXSWi is like that recurring dream I have about being in a huge store of some kind, with plenty of money in my pocket, but nothing in my basket because I’m wandering the aisles dithering about getting the very best deal and whether I should go for the bananas in bulk or [...]

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Hello world

After 9 years in the industry working to make other people’s websites make sense to humans, dancing in and out of various social networks, leaving comments here there and everywhere, and forever explaining what it is exactly that I do, I’m finally creating my own website, starting with this blog.
I’ll admit it: I’ve taken a [...]

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